Billing & Services Policy

At Bina Shoe, we are committed to providing a secure, transparent, and reliable shopping experience. This Billing & Services Policy explains how payments are processed, how billing is handled, and the services we provide to our customers.

1. Business Information

Bina Shoe

Address:
10 Marchwood Rd
Sheffield S6 5LD
United Kingdom

Email: info@binashoe.co.uk

Phone: +44 161 345 2761

2. Accepted Payment Methods

We accept secure payment methods available at checkout, which may include:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Clearpay (where available)

  • Other payment methods displayed during checkout

All payments are processed through secure payment providers using encrypted technology.

3. Billing Information

Customers are responsible for providing accurate and complete billing information when placing an order.

Incorrect or incomplete billing details may result in delays, payment failure, or cancellation of your order.

If your billing information changes, please update it before placing future orders.

4. Order Confirmation

After a successful payment, you will receive an order confirmation email containing your order details.

If you do not receive a confirmation email, please check your spam or junk folder before contacting our customer support team.

5. Payment Authorisation

All transactions are subject to payment authorisation and security checks.

We reserve the right to decline or cancel any order if:

  • Payment cannot be authorised.

  • Fraudulent activity is suspected.

  • Incorrect pricing has occurred.

  • Billing information cannot be verified.

  • Legal or regulatory requirements require us to do so.

If payment has already been collected for a cancelled order, a full refund will be issued to the original payment method.

6. Clearpay Payments

If you choose to pay using Clearpay, your purchase will be subject to Clearpay's approval and customer agreement.

Clearpay independently assesses eligibility and manages payment schedules. Bina Shoe does not influence approval decisions or financing terms.

If your order is refunded, the refund will be sent to Clearpay, which will update your payment plan or issue any refund due in accordance with its terms and conditions.

Questions regarding instalment payments or payment schedules should be directed to Clearpay.

7. Pricing

All prices displayed on our website are shown in British Pounds Sterling (GBP) unless otherwise stated.

We make every effort to ensure pricing accuracy. If a pricing error is identified before your order is processed, we will contact you with the option to proceed at the correct price or cancel your order for a full refund.

8. Taxes

Where applicable, taxes will be calculated and displayed during checkout in accordance with UK laws and regulations.

9. Services We Provide

Our services include:

  • Secure online shopping

  • Order processing

  • Product fulfilment and delivery

  • Customer support

  • Returns and refund assistance

  • Order status updates

  • Payment processing through trusted payment providers

Service availability may vary depending on your location and product availability.

10. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider or financial institution.

If your purchase was made using Clearpay, refund processing will be handled in accordance with Clearpay's procedures.

11. Fraud Prevention

To protect our customers, we may conduct verification checks on certain orders.

Orders suspected of fraud, unauthorised activity, or misuse may be delayed, cancelled, or referred for additional verification.

12. Customer Responsibilities

Customers agree to:

  • Provide accurate billing and contact information.

  • Use authorised payment methods.

  • Review order details before completing checkout.

  • Contact us promptly if a billing issue is identified.

13. Changes to This Policy

We reserve the right to update this Billing & Services Policy at any time. Any changes will become effective immediately upon publication on our website.

14. Contact Us

If you have any questions regarding billing, payments, or our services, please contact us:

Bina Shoe

Address:
10 Marchwood Rd
Sheffield S6 5LD
United Kingdom

Email: info@binashoe.co.uk

Phone: +44 161 345 2761

We aim to respond to all enquiries as promptly as possible during our normal business hours.