Privacy Policy

At Bina Shoe, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Bina Shoe is committed to providing a secure and transparent shopping experience for all customers.

Business Address
10 Marchwood Rd
Sheffield S6 5LD
United Kingdom

Email: info@binashoe.co.uk

Phone: +44 161 345 2761

2. Information We Collect

When you visit or use our website, we may collect the following information:

Personal Information

  • Full name

  • Billing and shipping addresses

  • Email address

  • Telephone number

  • Payment information (processed securely through our payment providers)

  • Order history

  • Customer support communications

Automatically Collected Information

We may automatically collect certain technical information, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages viewed

  • Time spent on our website

  • Referral website

  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Deliver purchased products

  • Process refunds and returns

  • Verify transactions and help prevent fraud

  • Respond to customer enquiries

  • Provide customer support

  • Improve our website and shopping experience

  • Send order confirmations and shipping updates

  • Comply with legal and regulatory obligations

  • Send promotional communications where you have chosen to receive them

4. Payment Processing

We work with trusted payment providers to process transactions securely.

If you choose to pay using Clearpay, your personal information may be shared with Clearpay for the purposes of:

  • Verifying your identity

  • Assessing your eligibility to use Clearpay

  • Processing your payment

  • Managing your payment plan

  • Preventing fraud and financial crime

Clearpay processes your personal information in accordance with its own Privacy Policy and Terms of Service. We do not control how Clearpay uses your information once it has been shared for payment processing.

We do not store your complete payment card details on our servers.

5. Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

  • Payment providers

  • Shipping and delivery companies

  • Fraud prevention services

  • IT and website hosting providers

  • Analytics providers

  • Marketing service providers (where applicable)

  • Legal authorities where required by law

We never sell your personal information to third parties.

6. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us to:

  • Remember your preferences

  • Keep your shopping cart active

  • Analyse website performance

  • Improve security

  • Provide personalised content where appropriate

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. Marketing Communications

If you choose to subscribe, we may send promotional emails regarding:

  • New products

  • Special offers

  • Store updates

  • Seasonal promotions

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal obligations

  • Resolve disputes

  • Enforce our policies

When information is no longer required, it is securely deleted or anonymised where appropriate.

9. Protecting Your Information

We take appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

While no method of online transmission is completely secure, we continually work to maintain appropriate security standards.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information where legally permitted

  • Restrict certain processing activities

  • Object to certain uses of your data

  • Request a copy of your personal information in a portable format

  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We encourage customers to review the privacy policies of any third-party services they use.

12. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

13. International Data Transfers

Some of our trusted service providers may process information outside the United Kingdom. Where this occurs, appropriate safeguards are implemented to protect your personal information in accordance with applicable data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or services.

Any updates will be published on this page with the revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Bina Shoe

Address:
10 Marchwood Rd
Sheffield S6 5LD
United Kingdom

Email: info@binashoe.co.uk

Phone: +44 161 345 2761

We will make every reasonable effort to respond to your enquiry promptly.