Return and Refund Policy

We want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. Please read this Return & Refund Policy carefully before requesting a return.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused, unworn, and in their original condition.

• Be returned with all original packaging, tags, and accessories (where applicable).

• Not show signs of use, damage, or alteration caused after delivery.

• Be accompanied by proof of purchase or your order number.

We reserve the right to decline returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned unless they are faulty, damaged, or not as described:

• Gift cards

• Personalised or custom-made products

• Hygiene-sensitive items that have been opened or used

• Items marked as final sale or non-returnable at the time of purchase

This does not affect your statutory rights under UK consumer law.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the item and packaging (where applicable)

Once reviewed, we will arrange an appropriate solution, which may include a replacement, repair, or full refund in accordance with your legal rights.

How to Start a Return

To request a return, please contact our customer support team before sending any item back.

Please provide:

• Your full name

• Order number

• Reason for the return

Our team will provide you with return instructions and the appropriate return address if your request is approved.

Returns sent without prior authorisation may experience delays in processing.

Return Shipping

If you are returning an item because you have changed your mind, you are responsible for the cost of return shipping unless otherwise stated.

If the return is due to:

• A faulty item

• A damaged product

• An incorrect item sent by us

We will cover the reasonable return shipping costs or provide an appropriate return solution.

We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

Inspection and Approval

Once your returned item is received, it will be inspected to ensure it meets our return conditions.

You will be notified of the outcome after the inspection has been completed.

If approved, your refund will be processed using your original payment method.

Refunds

Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.

The time it takes for funds to appear in your account depends on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless required by law or where the return is due to our error.

Clearpay Refunds

If you paid using Clearpay, approved refunds will be issued to Clearpay rather than directly to your bank account.

Clearpay will update your payment schedule and any outstanding instalments in accordance with the terms of your agreement with them. Processing times may vary depending on Clearpay's procedures.

If you have questions regarding your payment plan or instalments, please contact Clearpay directly.

Exchanges

We currently offer exchanges only for items that are defective, damaged, or incorrectly supplied.

If you require a different size, colour, or product, we recommend returning the original item (if eligible) and placing a new order.

Order Cancellations

Orders are processed promptly to ensure fast dispatch.

If you wish to cancel your order, please contact us as soon as possible. While we will make every effort to accommodate your request, cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

If your order has already been shipped, you may request a return after delivery in accordance with this policy.

Your Statutory Rights

Nothing in this Return & Refund Policy limits or excludes your rights under applicable consumer protection laws in the United Kingdom.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Address
10 Marchwood Rd
Sheffield S6 5LD
United Kingdom

Email: info@binashoe.co.uk

Phone: +44 161 345 2761